FAQ

Q. How do I purchase my order on the site?

To order your purchase:-

1. Click the “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue to add other products to the cart, or click “Checkout” to proceed with your payment for the products.
3. You'll reach a login page where you need to log in to your account using your Username and Password. If you don't have an account yet, you need to register before proceeding with your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
5. From here, select your shipping methods and click the “next” button.
6. Next, choose your payment method, then click the “next” button.
7. After the steps above have been completed, you need to reconfirm your billing details and agree to the terms and conditions.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

ZERO offers various kinds of Payment Methods as shown below:-
Credit Card
Via FIUU (Visa or Mastercard) for Singapore & Malaysia

Bank Transfer
Via PayNow for Singapore and FBX for Malaysia

Q. How do I change my account's personal information and shipping address?

Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
2. A verification token will be sent to you. Once you have received the token, you can choose a new password for your account.

Q. Can I cancel an existing order that has been made?

Yes, only if the order is still in pending status.
- Please send an email to our customer service email at ZERO with the message title “Request to cancel order” to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.

Q. How long does the delivery usually take?

Delivery usually takes about 1 to 3 working days.

Q. I still have doubts!

Sorry, we're unable to clear your doubts from the F.A.Q. Page. Please email us to clear your doubts.

Singapore: hello.sg@thezerofeel.com

Malaysia: hello.my@thezerofeel.com